Privacy Policy


Privacy Policy
This privacy policy sets out how Hanworth Timber Company Ltd uses and protects any information that you give Hanworth Timber Company when you use this website.
 
Hanworth Timber Company is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website; you can be assured that it will only be used in accordance with this privacy policy.
 
Hanworth Timber Compnay
 may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

This policy - Last updated 29th May 2018.

Who we are
Hanworth Timber Company (“we”, “us”) is the operator of the website www.hanworthtimber.co.uk. We collect, use and are responsible for certain information about you. When we do so, we are regulated under the General Data Protection Regulation which applies across the European Union (including the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws. The person responsible for how we handle personal information is Charlie Darter email 
charlie@hanworthtimber.co.uk


The personal information we collect and use
Personal information provided by you
We collect the following information to understand your needs and provide you with a response to your submission of an enquiry form on the "Contact" page:
  • Name
  • Email Address
  • Telephone Number 
  • Address 
  • Your enquiry details
We do not collect your credit/debit card details.

Visitors to this website who have JavaScript enabled are tracked using Google Analytics. Google Analytics collects various data about the user which is used by Hanworth Timber Company to optimise the website and to monitor the effectiveness of the website for marketing purposes. Google Analytics stores the following information: 
  1. Time of visit, pages visited and time spent on each page/visit.
  2. Type of browser used.
  3. Type of operating system and some software settings.
  4. The referring website (for example, if you visit the site via Google - the search term used).
  5. IP address or host/domain name. This may include:
    1. Internet connection speed.
    2. Geographical data.
    3. Hostname.
We collect personal information from you if you apply for a job with us or work with us for any period of time. In this context, personal information we gather may include: contact details, financial and payment details, details of education, qualifications and skills, marital status, nationality, NI number, job title, and CV.
Personal information provided by third parties
Very rarely we may receive information about you from other sources (such as manufacturers), which we will add to the information we already hold about you in order to help us provide services to you and to improve and personalise our service to you. If you apply for a job with us, we may receive information from the people who provide references.
What we do with the information we gather
Hanworth Timber Company Ltd  has a legitimate interest to collect and process information about you for the following key reasons:
  • To process your order and contact you regarding your order should this be necessary, for example for queries, quotes or complaints. Without this we would be unable to deliver your order or contact you should there be any processing or delivery issues.
  • We collect information about your browsing and buying habits using Google Analytics to improve our website, products offered and to provide you with the best possible experience that is relevant to you.
Hanworth Timber Company will store your data for the purposes outlined in this policy.

Security
Hanworth Timber Company is committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Norfolk Saw Services will take all reasonable precautions to keep the details of your order and payment secure but unles Hanworth Timber are negligent, they will not be liable for unauthorised access to information supplied by you. 

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our website, you should note that we do not have any control over the other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such websites and such websites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. 

Disclosure to third parties
Hanworth Timber Company will not share your information for marketing purposes with any third parties unless we have received your permission or are required to do so by law. Any third party contractors with access to your data will be subject to comply with our Privacy Policy. This includes, but is not limited to, our IT services provider, product manufacturers, marketing partners and delivery parties. 

Data in marketing
Hanworth Timber Company will use your data for marketing purposes where consent has been given. You can opt out of receiving these communications at any time by selecting the “Unsubscribe” link within any of our email campaigns. You can also opt out by sending us an email to sales@norfolksawservices.co.uk with your details and we will process this for you.

If you have any queries or concerns regarding our Privacy Policy then please get in touch with us by emailing us. 
We treat every transaction as a new transaction, we do not keep card details on file or computerised.



 
Opening Hours

Our shop, showroom and show garden are open during the following times:

Monday-Friday: 8:00am to 5:00pm
Saturday: 9:00am to 1:00pm
Sunday: Closed



Contact Us

Hanworth Timber Company Limited
White Post Road
Hanworth
Norfolk
NR11 7HL



Hanworth Timber

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