Terms & Conditions

Terms and Conditions

 

In using this website you are deemed to have read and agreed to the following terms and conditions:

 

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements:

 

“Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Hanworth Timber Company ltd terms and conditions. “Hanworth Timber Company ltd “Ourselves”, “We” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client‟s needs in respect of provision of Hanworth Timber Company ltd stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

 

 

We are committed to protecting your privacy. Authorised employees within Hanworth Timber Company ltd on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers.

 

 

We are registered under the Data Protection Act 1998 and as such, any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to any third party, other than [our manufacturer/supplier(s) and] if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Clients with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.  We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by Hanworth Timber Company ltd will only be in connection with the provision of agreed services and products.

 

 

The information on this web site is provided on an “as is” basis. To the fullest extent permitted by law, Hanworth Timber Company ltd  excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or Hanworth Timber Company ltd; and excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised Hanworth Timber Company ltd of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.  Hanworth Timber Company ltd not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

 

Lead Times

 

Any times or dates stated on our website or emails regarding delivery are estimates only and may be affected by some postcodes. We endeavour to deliver all goods within 14 days or otherwise stated, if a product is a special order. 

 

Weather

 

Hanworth Timber Compnay. cannot be held responsible for delayed or cancelled deliveries due to bad weather conditions. You will be notified at the earliest convenience if your delivery is going to be delayed or cancelled. You will not be charged for unsuccessful deliveries due to bad weather conditions.

 

 

 

All price lists, catalogues, advertising matter or similar materials issued by HTC and are indicative only as to the price and range of products available from time to time and information contained therein shall not be binding on HTC.

 

Quoted prices are given by HTC at the time of placing the order by the customer.

HTC reserves the right to amend the quoted prices at any time prior to the date of delivery.

 

 

 

All images are supplied by our suppliers and may change without notice. We have taken great care in providing the most accurate measurements as possible however with changing suppliers and other elements not within our control we cannot be held liable for any changes in our product range that defect from our catalogue or website .

 

Photographs and images on the website may have been supplied to us by external manufacturers, or with regard to our own products they will have been supplied by us, but in any event they are used to represent the style of the product only. Timber is a natural material and is prone to colour variations throughout all product types. We do not accept any liability for any colour differences from a representational image on our website to the finished product, except in the case where the wrong colour preservative or paint finish has been applied to your product during manufacturing.

 

 

Cash or Bankers Card, all major Credit/Debit Cards (excluding American express) , Bankers Draft or BACS Transfer are all acceptable methods of payment. Our Terms are payment in full upon ordering. All goods remain the property of Hanworth Timber Company until paid for in full. Monies that remains outstanding by the due date will incur late payment interest at the rate of 8% above the prevailing Bank of England’s base rate on the outstanding balance until such time as the balance is paid in full and final settlement. We reserve the right to seek recovery of any monies remaining unpaid sixty days from the date of invoice via collection Agencies and/or through the Small Claims Court in the event that the outstanding balance does not exceed £3000. In such circumstances, you shall be liable for any and all additional administrative and/or court costs. [Amend as appropriate]   Returned cheques will incur a £25 charge to cover banking fees and administrative costs. In an instance of a second Returned cheque, we reserve the right to terminate the arrangement and, if agreed to, we shall insist on future cash transactions only. Consequently, all bookings and/or transactions and agreements entered into will cease with immediate effect until such time as any and all outstanding monies are recovered in full.

 

 

The customer must notify Hanworth Timber Company of any damaged or defected products within 3 days of delivery.

The customer must return the products to Hanworth Timber Company along with the original purchase invoice whereupon the products will be inspected against the stated fault and actioned accordingly.

 

Products that are not defective or damaged and accepted by HTC for restocking are subject to a 15% restocking charge, Products that are specially ordered will not be refunded unless a fault with the products occurs, you must notify Hanworth Timber Company Ltd of any damages or discrepancies within the three day period. 

 

 

 

Minimum 48 hours notice of cancellation required. Notification for instance, in person, via email & phone or any other means will be accepted subject to confirmation in writing. We reserve the right to levy a £30 charge to cover any subsequent administrative expenses.

 

Any products specially ordered will receive a restocking charge subject to our suppliers Terms & conditions as well as incurring a £30.00 administration charge by Hanworth Timber Company & any transportation fees incurred. 

 

 

All guarantees are supplied by a third party or supplier, All items are sold per Hanworth Timber Co terms & Conditions in conjunction with Wood Bank lTD, Languard Point Ltd, Ellpro Timber Ltd, Arbour Forest, Archs, Balcas, Trex & Birkdale terms and conditions. 

 

All products purchased with a guarantee will adhere to our third party/suppliers terms and conditions as-well as Hanworth Timber Co Ltd.

 

All terms and conditions can be found below regarding any guarantees issue by Hanworth Timber Co and its third party/Suppliers. 

 

http://www.hanworthtimber.co.uk/ 

 

Claims due to the failure of the Goods must be notified to Hanworth Timber Co and its third party/Suppliers, the expiry of the 15 year warranty period. Failure to notify Hanworth Timber Co and its third party/Suppliers within this time period shall result in the claim not being covered by this warranty.

 

time of notifying Hanworth Timber Co and its third party/Suppliers of the defect you must provide Hanworth Timber Co and its third party/Suppliers. proof of purchase of the Goods in the form of an invoice for the Goods; photographic evidence showing the location, number and condition of the failed Goods;

 

details of the position of the land where the Goods have been used, including the O/S reference;

details of the contractor who installed the Goods.

 

such other information as Hanworth Timber Co and its third party/Suppliers may reasonably require including detailed information relating to the Goods’ use and placement.

 

You must allow Hanworth Timber Co and its third party/Suppliers the opportunity to examine the Goods and to investigate any claims including, if requested: providing an appropriate sample of the failed Goods showing the origin of the decay to enable the timber to be tested.

 

Subject to the other provisions set out in this warranty, once a claim has been accepted by Hanworth Timber Co and its third party/Suppliers (at its option) either refund to the customer or re-supply Goods to the equivalent value to the customer of Agreements and Refunds Policy

 

 

 

The 15 year performance warranty on the UC4 treated fencing timbers is offered against proven failure by the preservative system resulting in failure of the Goods from fungal decay or insect attack only, provided that the Goods are used in accordance with the appropriate standards.

 

The failed Goods must no longer be for fit for purpose, having suffered more than 25% mass loss at the origin of the decay.

 

In addition to the conditions of this warranty, the purchase of the Goods is subject to standard conditions of sale and this warranty is subject to the limitations and cap on liability set out therein. In the event of any inconsistency,  standard conditions of sale shall prevail. A copy of these conditions are available on Hanworth Timber Co and its third party/Suppliers website or can be supplied on request.

 

This warranty does not cover the costs of removal or reinstatement of the Goods.

Hanworth Timber Co and its third party/Suppliers shall not be liable for any economic or consequential loss or costs arising due to failure of the Goods, howsoever caused.

This warranty is for the benefit of Hanworth Timber Co and its third party/Suppliers customers only and does not extend to any end-user of the Goods.

 

This warranty relates to any UC4 treated PRO-POST supplied by Hanworth Timber Co and its third party/Suppliers designed for in ground contact only. It does not extend to any other products or goods supplied by Hanworth Timber Co and its third party/Suppliers

 

Hanworth Timber Co and its third party/Suppliers can withdraw this warranty at any time. Such withdrawal shall not prejudice any existing warranty given by Hanworth Timber a customer for Goods sold prior to the withdrawal.

 

 

The Goods must not have been misused or placed in abnormal conditions and must not have been used for any extraordinary purpose which was not drawn to the attention of Hanworth Timber Co and its third party/Suppliers in writing at the time of purchase. The Goods are not intended to be used for any structural or weight bearing purpose. The customer must rely on its own survey.

 

Should the Goods be cross cut, notched or bored during installation, then exposed surfaces must be liberally brushed with a suitable brush-on end grain wood preservative to the directions shown on the product label, to protect the integrity of the treatment.

 

The Goods must not be pointed after treatment.

 

Shortening of the Goods should be avoided, if possible. If unavoidable the cut end must be treated with a suitable end grain wood preservative and must never be used in ground contact.

 

Hanworth Timber Co and its third party/Suppliers only supply guaranteed products with a stamped end, all stamps must be visible to warrant any claim. 

 

The Goods must not be planed, ripped, sawn or further processed.

 

The Goods should not be treated with any additional chemicals or dipped prior to installation without prior written approval.

 

The Goods must have been installed by a reputable contractor.

 

The term ‘fungal decay’ as used in this warranty refers to wood destroying fungi that feed on and degenerate the wood cell walls. It excludes staining and mould fungi associated with the weathering of wood.The term ‘insect attack’ refers to attack by wood digesting insects that destroy the timber structure.

 

The term ‘failed’ refers to damage caused by insects and/or fungi to such an extent that the Goods are no longer fit for purpose.

 

The Goods are used for any purpose other than Use Class 4.

The Goods are used in a location where there is direct water contact.

Failure due to physical damage as a result of mechanical strimming or other external forces including livestock damage or vandalism.

 

Failure due to mechanical failure or incorrect installation or maintenance including failure as a result of over tightening of wire when tensioning or damage from post drivers.Claims for weathering of wood including: ageing, raised grain, splitting, cracking, warping, shrinkage, swelling.

Claims for natural movement of wood in service, including weathering, twisting and splitting.

Claims for mould growth.

 

 

Both the Client and ourselves have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. No refunds shall be offered, where a Service is deemed to have begun and is, for all intents and purposes, underway. Any monies that have been paid to us which constitute payment in respect of the provision of unused Services, shall be refunded.

 

 

Unless otherwise stated, the services featured on this website are only available within the United Kingdom, or in relation to postings from the United Kingdom. All advertising is intended solely for the United Kingdom market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of Hanworth Timber Company ltd, Hanworth Timber Company ltd does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

 

 

We use IP addresses to analyse trends, administer the site, track users’ movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

 

 

Like most interactive web sites this Company’s website [or ISP] uses cookies to enable us to retrieve user details for

 

each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies. [If you do not use cookies, delete this clause]

 

 

You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

 

 

 

We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

 

 

Copyright and other relevant intellectual property rights exists on all text relating to Hanworth Timber Company ltd services and the full content of this website.

 

 

We have several different e-mail addresses for different queries. These, & other contact information, can be found on our Contact Us  link on our website or via Company literature or via Hanworth Timber Company ltd website, telephone, facsimile or mobile telephone numbers.

 

 

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

 

 

 

Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.

 

 

The laws of England and Wales govern these terms and conditions. By accessing this website [and using our services/buying our products] you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of Hanworth Timber Company ltd to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of Hanworth Timber Company ltd 

 

Hanworth Timber Company ltd Reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers‟ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis

 

These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.

 

 

Delivery dates or times quoted are estimates only, and Hanworth Timber Company shall not be liable for moneys lost for any delays howsoever caused.

 

Unless otherwise specifically agreed in writing, all risk in the product shall pass to the customer or its appointed agent at the time of delivery.

 

We typically deliver goods using our own fleet of vehicles 3.5 tonne drop side trucks.

 

If access to your delivery address is restricted, please let us know when speaking to the delivery team.

 

We are unable to place materials inside buildings such as sheds or garages, due to the increased risk of damage to property when manoeuvring materials.  We are also unable to transport products through a property.

Standard deliveries will only include one member of Hanworth Timber Company staff.

Our drivers will make every effort to deliver the goods as close as possible to the desired destination on your property, our drivers are instructed to unload the goods beside, or close to, the vehicle on firm ground.

If you are concerned this leaves your goods in an unsecured location, please inform our office as soon as reasonably possible on 01263 761766 to discuss an alternative delivery time, when you can ensure you have arranged for someone to help move your goods to a secure location.

 

 

 

We aim to deliver your goods to you within 14 days of accepting your order. Subject to stock availability, If you have a specific deadline please talk to one of our Sales Team on 01263 761766.

 

DO YOU HAVE TO BE IN WHEN WE DELIVER?

 

Not necessarily, if you are happy for us to leave the goods.

 

Please note that once the goods have been delivered to your premises, ownership and liabilities arising from ownership transfers from us to you.